Hermes Support Page

Quick access to all key support channels.

Support Email

Monday to Friday, 09:00–17:00 CET

Account access, app issues, and general Hermes usage questions

iPad (Landscape)

Optimized split-view layout with expanded navigation and detail panels side by side.

iPhone (Landscape)

Compact landscape mode with streamlined controls and full widescreen content view.

I cannot sign in. What should I do?

Use your latest BMW internal credentials and retry once. If the issue remains, email support with your user ID and device details.
The app does not load correctly.

Close and reopen Hermes, then check your network connection. If needed, include a screenshot and app version in your support email.
Where can I report feedback or feature ideas?

Send your request to the support email with a short description and expected outcome.

For urgent incidents, use your existing internal support escalation channel in parallel.

iOS Compatibility and Permissions

Hermes supports iPhone and iPad in landscape mode. The currently supported iOS version range and required app permissions are documented in each release note.
Accessibility and Account Handling

The app supports core iOS accessibility settings. If account management is enabled for your profile, account removal can be requested through the standard internal support flow.
Privacy and Legal References

Use the in-app Legal section for Privacy Notice, Terms of Use, and third-party license details. The corporate imprint and data-protection contacts are maintained there as the single source of truth.